Returns/Exchanges
Cancellations & Refunds:
Once your order has gone into production we can no longer cancel the order for a full refund. Please contact the Let's About It Team as soon as possible, so we can verify if the order has been sent to production. (Production normally starts within the first 30 minutes after order is placed).
If your order has not gone to production we can issue a full refund. If you cancel after your order has gone into production, you will be responsible for the production costs. Please contact our team as soon as you know you need to cancel an order.
If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Returns Policy
We understand that sometimes you need to return an item. You can return your order for partial refund within the first 14 days from the purchase date per the terms outlined below. Please email our team at info@letsaboutit.com so we can provide you with the proper return shipping process.
All returns must meet these criteria
- The product must have been purchased at letsaboutit.com
- Product is in New and Original Condition
- Must be in original packaging
- A return request must be within 14 days of the purchase date
- You will be responsible for production costs
All returns will be inspected and we reserve the right to modify the refund amount depending upon the product condition.
You (the buyer) will be responsible for return shipping costs.
Defective Products
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to info@letsaboutit.com and we will begin the exchange process. The Let's About It Team will send you instructions for the exchange process. Warranty or return could be voided if you try to fix the issue yourself, so please contact our team for the next steps.
The Let's About It Team looks forward to helping you. Feel free to contact our team at any time. We are here for you!
Call: (708) 996-1524 | Email: info@letsaboutit.com